Icing is a retail market for jewelry and accessories that are mostly sold online through their website. Headquarters is in Great Area Chicago, Great lakes in the Midwestern US. The store has a collection of hair products, earrings, Bridal accessories, sunglasses, bags, temporary tattoos, bags, holiday, holiday celebration accessories, and more!!
Icing Jewelry Return Policy
Before processing your return, you should be well aware of the terms and conditions the company presents. If the criteria are not met, the company has every right to decline your request for return or exchange.
The details of Icing Jewelry’s Return Policy are:
The product can only be returned or exchanged within 60 days from the date of purchase.
The original receipt, tags shall be attached to the product.
For the safety of the consumers, the company strictly adheres to hygiene. The returns & refunds on – unsealed cosmetics, pierced earrings, jewelry sets that have real body jewelry are not accepted.
Jewelry items are only accepted if the condition is unsatisfactory or ill-suited for the purpose.
For the items purchased on claires.com, kindly follow the instructions on the back of your statement/invoice for returning the product. The exchanges cannot be conducted online.
Note: Products purchased in-store are not returnable.
How to return the product in-store?
If the delivered product was unsatisfactory and you wish to return the product directly, you can visit the nearest Clarie’s store. It is obligatory to present a government-issued ID and the original receipt which shows the proof of the bill paid to receive the complete credit.
If the purchase was made through a credit card, make sure to carry it at the store. In the case of a missing original receipt, the store will issue a credit as a gift card for the current selling price.
The items marked as Online only can only be returned via mail. To return a product by mail, follow to the next segment.
How to return the product via shipment?
If you want to return any product purchased online, it can be returned via mail. The condition of the product shall be original and unutilized with a tag. A return form issued with the order shipment must also be included
It is obligatory to courier your order at –
Claries.com
Icing.com
Returns Department
2400 West Central Road
Hoffman Estates, IL 60192.
Prepaid labels for the returned products are not proffered by the company. The company makes sure and takes action if the product was shipped at the wrong place, the product is flawed, faulty, or disfigured. The refund will be issued even for the returned shipping charge through the original payment method. During the return shipping, a photocopy shall be included to get the reimbursement.
The choice of the courier depends upon the buyer. Making the use of insured and trackable delivery methods is preferable.
How to track your orders?
The tracking of the order is available every day and it is 24 hours. It is necessary to log in to the account to check the order history. Type your order number, order email, and billing zip code. In a pandemic situation, there can be delays in the deliveries. It is possible to take a bit longer than the date that was provided.
Conclusion
Icing has alluring pieces of jewelry and accessories. Unfortunately, for the safety of the consumers, the company doesn’t return jewelry that is already used. Only the defective jewelry with the original tags attached is accepted.
Will my money be returned if the payment was done through Paypal?
If the product was purchased through PayPal, the full store credit will be received on Claire’s Gift card.
How to reach customer support?
The customer receives the default product or if the product is shipped to another address. The company is happy to help, you can either contact icing.com. Reach the support on 1-800-804-7194. The email id is customerssupport@icing.com.
How to create an account on icing. com?
Registering a new account on icing.com is effortless and free of cost. You can register by clicking here on the official website(https://www.icing.com/us/register-account/) fill in the details by entering your name, surname, email id, password. You can sign up to receive the latest updates of offers and promotions only through a single tick. By agreeing to their terms & conditions click on Create account. The customers can receive other benefits only by creating an account which is Tracking your order 24/7, the home address is saved automatically for nimble shipping, you can look over your previous orders and explore many other website features.
How to avail offers at Icing. com?
While creating a new account, the option displays to subscribe to the email list to achieve exclusive offers, promotional coupon codes, or get a sneak peek at the latest products. You can also avail of physical gift cards which are limited to only 1 per order. To have more cards, you can place an order through the website. To use multiple cards for a single card, it is advisable to use e-gift cards. Here is the link for the gift cards (https://www.icing.com/us/giftcards.html)
