Businesses and their owners are no stranger to the implementation of return policies and their guidelines, from purchases made online on the business websites to orders made on the phone apps and lastly goods purchased in stores.
With the vision of becoming a globally recognized luxury jewelry brand and a dominant jeweler, ICEBOX has certain rules and regulations that guide its transactions and customer service.
RETURN POLICY AND BUSINESS
Are you any bit curious about what return policy has to do with businesses and their owners? Let’s find out, shall we?
RETURN POLICY
The return and refund policy is a policy that is created to inform the customers about the costs, requirements, and timeframe required when returning merchandise for either a refund or exchange.
It’s a list of rules used by merchants or retailers to navigate and manage the process through which customers exchange goods that were purchased previously which are unwanted or defective. It is an extension of customer service provided for the customers to promote customer satisfaction.
We can all agree that customer satisfaction greatly influences the sales and reputation of a business. While this is the goal of merchants and retailers there is a risk of abuse by customers if the terms and conditions implemented by the brand are too lax.
The best strategy is to find a balance when establishing a return policy because this can either boost the trust and confidence that customers have in your brand or mar it.
Thus, there are certain requirements that a brands return policy needs to meet, such as
It must state the type of merchandise that is covered by the policyThe timeframe that a refund, credit, or exchange can be approvedThe conditions for a refund or exchange to be approved (like having a dated receipt, proper packaging)Also whether a store credit, cash refund, or exchange is given for the full purchase price of the product
While the listed requirements above must be included In the return policy of a brand or store, the terms and conditions are dictated by the brand, the law also requires that these return policies must be made available to customers, displayed conspicuously in stores, and on their websites.
ICEBOX: DIAMONDS AND WATCHES
Known globally for the sale of diamonds, customized jewelry, and the likes, ICEBOX is well oriented in the business world. Based in Atlanta, Georgia, it is a family-owned business currently operated and co-owned by the JOOMA brothers.
The brothers namely; MO, RAFI, and ZAHIR, led the evolution of their family business from the sale of silver and regular jewelry pieces since its inception in 1976 to becoming a hip-hop-based sub-line jewelry store in 2009.
Currently, ICEBOX is known for its specialty in;
Buying and selling of diamonds and diamond jewelryPre-owned Rolex watchesDiamond WatchesCustomized jewelry designLatest jewelry trends
ICEBOX AND KEEPING WITH THE TREND
The goal of the brothers with the evolution of their brand to help their family out of recession and keep the family business running led to the adoption of innovative ideas.
This appealed to the younger generation, coupled with the close-knit relationships the brothers have with various big-shot artists in the game, the brand continued to grow.
Moreover, Atlanta is one of the biggest hip-hop capitals in the world, being home to upcoming superstars, athletes, artists as well as some of the top-tier personalities in the world, it is no wonder ICEBOX keeps inventing new ways to keep the clients happy and the customers coming.
The store gradually started publishing interactions with some of their customers and celebrities from posting short clips and videos on its Instagram page to creating and owning the content of its own YOUTUBE channel which broadcasts different scenarios.
However despite the pressure, glitz, and glam that comes with success, the brand retains its family values and aura of calmness, all their customers are treated with respect and genuineness.
ICEBOX RETURN POLICY
Per the requirement of making the return policy available and conspicuous, the ICEBOX return policy can be found in a section of the brands’ Terms and Conditions.
The policy clearly states that ICEBOX does not accept returns nor does it issue refunds for any reason.
However, while returns or refunds are not issued, ICEBOX allows the exchange of products within 14 days of the purchased date. This exchange is made with another item of equal or greater value.
Guidelines to exchange an ICEBOX product;
Whether exchanging for defects or lack of satisfaction, sales@icebox. com is the link for instructionsJewelry items are exchanged with jewelry items, watches are exchanged with watches. Jewelry items cannot be exchanged for a watchItems being shipped back must have an authorization number and an address, which is gotten through the help linkItems must have the original dated receipt or order numberUPS and DHL only is used for shipping, Items shipped should be insured for the full purchase price of the itemAny losses or damages incurred through shipping is not borne by ICEBOXThe address, name, and return authorization number should be printed on the outside of the package.
Following these guidelines, you will be contacted after the item(s) have been received. ICEBOX inspects the state of the item for wear, tear, and damage before any exchange is made.
CONCLUSION
ICEBOX is your destination store for your unique statement jewelry, from bridal rings set to diamond necklaces and encrusted wristwatches, its quality is top-notch. Keep in mind that returns are not allowed and the time limit for a product exchange.
